BTR VSI
Contact BTR VSI

Get in touch

Send your valve problem. An engineer replies within 24 hours.

In brief

Email support@btrvsi.com or use the enquiry form below to reach an engineer. WhatsApp is reserved for urgent problems and for end users. We serve operators worldwide from our engineering base in India.

Send your valve problem

Tell us about the valve

Complete every field so an engineer can assess the valve first time.

Enter your name so we know who to reply to.

Enter a valid email address, like name@company.com.

Select your country from the list.

Enter a phone number of 7 to 15 digits.

Enter your company or site name.

Enter a WhatsApp number of 7 to 15 digits.

Types of valves

Tick at least one valve type.

Describe the valve problem, the symptom and the line conditions.

Your message is emailed to support@btrvsi.com and nothing else is stored on this site. If direct sending is unavailable, your email app opens with the message ready. WhatsApp is best for urgent problems.

Contact options

Choose how to send your valve problem

Share enough site details for an engineer to understand the problem before replying.

What happens next

An engineer reads your message and replies within 24 hours.

We work Monday to Friday, 9am to 6pm IST.

Prepare your enquiry

What to include for a full engineering reply

These details help an engineer assess the valve without more questions.

  1. Valve type and size
    Add the valve design and nominal size if known.
  2. Line pressure and medium
    State the operating pressure and the process medium.
  3. The symptom
    Describe whether the valve is hard to operate, passing or leaking.
  4. Safe photographs
    Share valve and fitting photos when it is safe.
  5. Site location
    Give the country and site location for planning.

Review our knowledge hub for terminology, then explore our field services and valve products.